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Refund & Cancellation Policy

Last updated: 2026. Template — have a professional review before you rely on it.

Completed tasks are non-refundable

Each task consumes computing and AI resources the moment it is processed. For that reason, once a task has been analysed and a Results section has been generated, the payment for that task is non-refundable — including cases where you are dissatisfied with the writing style or the statistical outcome, provided the analysis ran correctly on the data you supplied.

Refund or free re-run on system failure

If a task fails due to a technical error on our side — for example the analysis cannot complete because of a fault in our pipeline — you are entitled to a full refund or a free re-run of that task. Contact us with your task reference and we will resolve it.

Before you pay

Uploading data and receiving a price estimate are free. You only pay once you have reviewed the estimate and chosen to proceed. You may cancel at any point before payment at no charge.

How refunds are processed

Where a refund is due, it is issued through our payment provider, to the original payment method used, and can only be processed within 90 days of the original transaction. Please request within this window so we can action it.

Payment-processing fees charged on the original transaction are set by the payment provider and are not returned as part of a refund; an eligible refund covers the service amount paid to Neura.

How to request

Email your task reference and a short description to your support contact. We review eligible requests promptly and, where approved, issue the refund to your original payment method as described above.

See also our Terms of Service and Privacy Policy.